Update your KYC files, client by client.
KYC collection without hand-written reminders: Nestor sends the request to every client concerned, tracks the answers document by document, and reminds those who have not answered.
Nestor organizes collection and follow-up. Regulatory verification remains the responsibility of your teams or your providers.
01Chapter
An update campaign, step by step.
- Step 01
Target the clients concerned
Filter your contacts by their attributes: client type, date of last update. A list is imported into your contacts first.
- Step 02
Prepare the requests
ID document, proof of address, a form about the client's situation, each with its own deadline.
- Step 03
Launch, then let the reminders run
Each client receives an invitation and accesses their own space. Reminders stop for those who have answered.
- Step 04
Validate and archive
Your teams validate each document or send it back with a reason. Documents can be downloaded as an archive or exported to your tools.
02Chapter
What you request, and where each document stands.
The requests of a typical file, as they are set up in Nestor, with their status.
Example client file, update in progress
- ID documentRequired document, as a PDF or an image, front and back.Validated
- Proof of addressToo old: sent back with the reason, so the client knows what to upload.Correction requested
- Employment detailsA form whose questions adapt to the answers: status, employer, income.To validate
- Source of fundsA question and supporting documents, requested only from the clients concerned.Awaiting an answer
- Signed declarationA confirmation, an acknowledgment of receipt, or a document to sign electronically.Awaiting an answer
03Chapter
Know where each client stands.
A dashboard.
Open, response, and validation rates, with progress client by client.
Scheduled reminders.
Frequency, dates, message, and if you wish a reminder before the deadline.
An activity log.
Who sent, viewed, or validated each document, and when. Exportable as CSV.
Controlled access.
Each client only accesses their own space. Fully sovereign European hosting.
04Chapter
Collecting is not verifying.
Professionals subject to due diligence obligations in the fight against money laundering and terrorist financing must know their clients and keep their information up to date. That takes two different jobs: obtaining the documents, then analyzing them.
Nestor handles the first one: requesting the documents, receiving them, organizing them, sending reminders, and keeping a record of every exchange. Identity verification in the regulatory sense and the analysis of the file remain the work of your teams or a specialized provider, following your procedures.
05Chapter
Why KYC updates take so long.
The problem is rarely the request itself. It is everything that happens afterward.
Large volumes.
Each round of updates covers part of the portfolio, sometimes hundreds of clients at once.
Documents that expire.
An expired ID, a proof of address that is too old: a document received is not necessarily a usable one.
Endless reminders.
Every client who does not answer needs a reminder, then another, tracked in a spreadsheet.
Sensitive data by email.
Tax notices, bank details, and ID documents travel as attachments, with no record of who accessed them.
06Chapter
Where KYC updates come around regularly.
- Banking and insuranceUpdating client files, ID documents, and proofs of address.
- Law firmsA new client's AML documents, then their updates.
- Real estateIdentification documents for the clients in a transaction.
- Investment fundsEach subscriber's documents, from KYC to the signed subscription form.
- CampaignsHow campaigns work in detail: recipients, dashboard, reminders.
07Frequently asked questions
Frequently asked questions
Does Nestor verify my clients' identity?
No. Nestor collects, organizes and tracks the documents, and your teams check them. Identity verification under French anti-money laundering rules remains the work of your teams or your provider.
Can we target only the clients who need an update?
Yes. You filter your contact lists by their attributes; a list of clients is imported into your contacts first, as CSV.
How many clients can a campaign include?
There is no limit per campaign: hundreds or thousands of recipients. The number of active spaces depends on your plan.
Where are the documents stored?
In France, on fully sovereign European infrastructure, with no dependency on the US CLOUD Act. Exchanges are encrypted in transit, and files are encrypted at rest by the hosting provider.
Can we find out who sent or viewed a document?
Yes. The activity log shows who sent, viewed, or validated each document, and when. It can be exported as CSV.
Your next KYC campaign can be simpler.
Tell us how many clients you need to update and which documents you expect: we will show you the matching campaign.
- Fully sovereign European hosting
- No account to create for the people you work with