General Terms of Sale
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This English version is provided for convenience. The French version is the only legally binding text.
Paprwork - Nestor solution (SaaS)
Article 1: Scope
The purpose of these General Terms of Sale (hereinafter the “Terms of Sale”) is to define the conditions under which Paprwork, a SAS (société par actions simplifiée, a French simplified joint-stock company) with share capital of €33,713, registered with the Lille Métropole Trade and Companies Register (RCS) under number 848 815 437, whose registered office is located at 82 rue Winston Churchill, 59000 Lille, provides the professional customer (hereinafter the “Customer”) with access to the Nestor solution in SaaS mode.
They supplement the General Terms of Use.
Article 2: Description of the services
Through its Nestor solution, Paprwork offers a complete suite of secure exchange and document management services, organized around the following features:
Secure exchange spaces
A secure, configurable exchange space where users can collaborate effectively on confidential matters. Several features are built in: electronic signature, questionnaires, document requests, automatic reminders, etc., with a detailed history and full tracking.
Integrated digital safe
Secure hosting of sensitive documents with fine-grained management of access, user rights and compliance rules.
Electronic signatures
Native integration of electronic signature solutions (e.g., Yousign) to finalize exchanges in a compliant and secure environment.
Secure archiving
Long-term storage of exchanges and documents, with easier search and auditability.
Built-in questionnaires and forms
Creation and distribution of customizable forms to collect traceable information.
Document requests
A feature for requesting documents simply and securely, with built-in tracking.
Document transmission
Sending sensitive files with access control and read history.
Detailed tracking and history
Full traceability of all user actions and process steps.
Automatic reminders
Setting up conditional reminders to shorten response times.
Built-in surveys and polls
Quick consultations built into exchanges to gather user feedback.
Personal spaces
A dedicated workspace for each user to centralize their documents and exchanges. Integration services, advanced support, customization, and technical connectors (API, SMTP, OneDrive/SharePoint) may be offered on quotation.
Article 3: Order and contract
Any order constitutes acceptance of the Terms of Sale and, where applicable, signature of a service license agreement. Quotes issued are valid for 30 calendar days. The order becomes firm upon signature of the quote or written confirmation by the Customer.
Article 4: Access to the platform
The Customer accesses the services by creating user accounts, according to the plan subscribed to. The Customer undertakes to keep its credentials confidential. Paprwork reserves the right to suspend access in the event of fraudulent or unlawful use, or use contrary to the Terms of Sale/Terms of Use.
Article 5: Term, renewal and termination
All subscriptions are entered into for a fixed, non-reducible term of twelve (12) months from the subscription date.
The Customer may choose monthly payment by automatic direct debit, or annual payment in a single installment. The choice of payment method does not change the minimum 12-month commitment in any way.
Unless terminated in writing by registered letter with acknowledgment of receipt (lettre recommandée avec accusé de réception, LRAR) sent to the following address: 225 rue des Templiers, 59000 Lille, by either party at least 30 days before the annual renewal date, the subscription is tacitly renewed for a new 12-month period.
Paprwork may terminate a contract in the event of non-compliance with the Terms of Sale, non-payment, or non-compliant use.
If the service is discontinued at Paprwork’s initiative, the notice, refund and data archiving conditions are governed by Article 5 bis below.
At the end of the subscription, Paprwork undertakes to make available to the Customer, for thirty (30) calendar days, an export of its data and documents in a standard format. After this period, the data will be securely deleted, unless there is a legal obligation to retain it.
Article 5 bis: Discontinuation of the service by the publisher
Paprwork reserves the right to stop operating a service or feature, in particular when a solution is discontinued or migrated to a new platform.
In this case, Customers will be informed with a minimum notice of six (6) weeks, allowing them to organize the recovery of their data and the transition to an alternative solution.
Ongoing subscriptions will, depending on the case, be either:
- maintained until their contractual end date,
- or refunded pro rata temporis for the unused period,
- or replaced by an equivalent alternative solution offered by Paprwork.
Paprwork guarantees that the Customer’s data will remain available for a period of thirty (30) days following the actual discontinuation of the service, in accordance with the data portability provisions of the General Data Protection Regulation (GDPR). After this period, the data will be securely deleted.
Paprwork cannot be held liable for the consequences of a lack of response or action on the Customer’s part despite the notifications made under the conditions set out in this article.
Article 6: Financial terms
Prices are stated exclusive of taxes and appear in quotes or public offers.
Payment is due upon order, exclusively by automatic direct debit or bank transfer. In the event of non-payment by the due date, penalties apply (equal to three times the French statutory interest rate, taux d’intérêt légal).
No refund will be granted except in the event of serious misconduct (faute grave) by Paprwork or if the service is discontinued at Paprwork’s initiative, in which case the terms of Article 5 bis apply.
Article 7: Customer obligations
The Customer undertakes to:
- if they are a natural person acting on their own behalf, be 18 years of age or older and have full legal capacity to enter into contracts;
- if they are acting on behalf of a legal entity, be its legal representative or hold a mandate from it to enter into contractual commitments;
- not use the Platform to offer a service other than the one offered by Paprwork.
Article 8: Support and maintenance
Standard support is provided by email, with an answer within 72 business hours. Customized support offers may be provided for in the contract. Paprwork provides corrective and evolutive maintenance. Scheduled interruptions will be notified whenever possible.
Article 9: Intellectual property
Paprwork retains all intellectual property rights to the Nestor solution. The Customer has only a non-exclusive, non-transferable right of use for the duration of the subscription.
Article 10: Data protection (GDPR)
Paprwork acts as the Customer's processor (sous-traitant) within the meaning of the GDPR: it processes personal data on behalf of the Customer and on its instructions, under the Data Processing Agreement (DPA). Paprwork may also act as a service provider where a contract or an amendment so provides.
Paprwork implements appropriate technical and organizational measures to ensure the security of the data hosted and processed through the Nestor solution.
If the service is discontinued, the Customer’s data is kept for thirty (30) days following the actual discontinuation date, in accordance with Article 5 bis, before secure deletion. This period may be extended if there is a legal obligation to retain the data.
Article 11: Liability
Paprwork’s liability is limited to the amounts paid by the Customer over the last 12 months. Paprwork is not liable for indirect damages, loss of data or operating losses.
Article 12: Force majeure
Paprwork cannot be held liable in the event of force majeure (network failure, hacking, major weather events, strikes, etc.).
Article 13: Changes
Paprwork may change the Terms of Sale with 10 days’ notice. The new Terms of Sale will apply to the next contractual period unless the Customer refuses them in writing before that date.
Article 14: Governing law and jurisdiction
The Terms of Sale are governed by French law. Any dispute will fall under the exclusive jurisdiction of the courts of Lille Métropole.
Contact: support@wearenestor.com
Website: https://www.wearenestor.com